Project Coordinator in Vernon Hills, IL at Incredible Technologies

Date Posted: 4/22/2021

Job Snapshot

Job Description


Incredible Technologies began as a small business start-up in 1985 and has since grown into an industry leader. Now headquartered in the Chicago suburb of Vernon Hills, Illinois, IT employs 250+ incredible individuals. The company’s foundation is built on years of unparalleled innovation within the amusement industry due to the development of groundbreaking game titles including the most successful pay-to-play amusement game in history - Golden Tee® Golf. Today, Incredible Technologies has become a leader in casino gaming; with games placed in 31 states, and 6 Provinces in Canada, the company is considered one of the hottest new video slot manufacturers in the business.
Incredible Technologies is growing and we believe that every employee plays an integral role in the company’s unbridled success. We foster a culture of innovation and provide a fantastic team-oriented work environment… and because of it we have an unbelievable tenure record – more than half of our employees have been with IT for 10 years or more. Incredible Technologies is a big-time company with small-time values and competitive benefits. We are expanding our dynamic team of personnel to support our continued growth and we are seeking talented individuals who share our same passion for innovation, pride of accomplishment and overall love of the games. Are you ready to get in the game?


TITLE: PROJECT COORDINATOR


JOB SUMMARY:


We are looking for a Project Coordinator who understands that establishing a customer-centric type of environment is part of our company culture. Furthermore, one that believes that providing a high-level of customer service will contribute to our ongoing strategic efforts.
This role will be part of our newly created Project Management Office (PMO) team, which will be responsible for managing and coordinating all projects associated with our Central Determinate Gaming System, such as new Class II implementations, EGM installations, conversions, and system upgrades and maintenance. This position will also play a key role in maintaining partnerships with our Class II customers. While doing so, they’ll work very closely with, but not limited to, Class II functional groups such as the Network Operation Center (NOC), System Support Specialists, and the Technical Parts Department.
The position will report to the PMO-Manager.


DETAILS


Open to having position location based out of either our Vernon Hills, IL or Las Vegas, NV office locations


Incredible Technologies offers a tremendously comprehensive benefits package including medical, dental, vision, 401k, life insurance, tuition assistance, flexible work hours and paid time off.


EDUCATION & EXPERIENCE:


• Four-year Bachelor’s technical based degree, two-year technical based degree, or a minimum of 10 years of work experience
• At minimum, three years of gaming industry project management experience
• Experience in the casino gaming industry is preferred but not required

Job Requirements

DUTIES & RESPONSIBILITIES:

• Define project scope, goals, and deliverables that support business goals in collaboration with Sales and Customers
• Ensure timely completion of project tasks and milestones
• Support Project Managers on major projects (i.e. Implementation, System Upgrades) and provide administrative support
• Communicate effectively in a technical environment and/or working knowledge of networks, server architectures, networking concepts, etc.
• Act as a technical liaison between stakeholders for internal and external customers
• Facilitate requirements gathering sessions with the customer (i.e. Slot Operations, Tribal Gaming Regulatory Authorities, and Information Technology), and internal subject matter experts, to define and achieve both business and technical requirements
• Attend meetings with all internal stakeholders, ensuring successful implementation and project completion
• Provide updates to customers and internal stakeholders as needed
• Proactively manage risks and issues, and define contingency plans in order to meet deliverables set by the customer
• Partner with various departments, as appropriate, to achieve desired customer outcomes through clarifying needs and providing appropriate solutions
• Must demonstrate excellent customer service and project management skills
• Utilize reports and/or Salesforce dashboards to support daily and weekly operations
• Partake in managing and building relationships with internal and external customers
• Performs other related duties as assigned
REQUIRED TECHNICAL SKILLS & ABILITIES:

• A natural affinity for details, organization and timeliness is crucial; efficiency is everything in this role
• Experience creating and maintaining processes/procedures
• Effective facilitation and decision-making skills
• Strong interpersonal and collaborate problem-solving skills
• Strong communication skills are a must, particularly the ability to prepare clear, concise, professional written and oral communications
• An understanding of supply chain management is preferred but not required
• Oracle E-Business Suite and/or Salesforce experience is preferred but not required
• Be able to work independently and within a team framework
• Experience with Tribal Gaming environments (Regulatory, Information Technology, Operations) is preferred
• Self-starter and ability to manage multiple projects simultaneously in detail
• Comfortable in an evolving, growing environment.